FAQ

The cleaning method depends on the type of jewelry. Generally, you can use a mild soap and warm water to clean most jewelry. Gently scrub with a soft brush, rinse thoroughly, and dry with a clean, soft cloth. However, for delicate or intricate pieces, it is best to consult a professional jeweler for cleaning.

It is generally not recommended to wear jewelry while swimming or showering. Chlorinated water and harsh chemicals in pools, as well as soaps and shampoos, can damage and dull the metal and gemstones. Additionally, there is a higher risk of losing jewelry when it comes into contact with water.

Store your jewelry in a clean, dry place away from sunlight and humidity. Ideally, use separate compartments or individual pouches to prevent pieces from scratching or tangling. Some delicate pieces might require special care, such as storing them in a soft cloth or padded box to protect them from damage.

It is generally best to remove your jewelry before engaging in physical activities, including exercise or sports. Jewelry can be easily damaged or bent during intense movement, and there is a higher risk of it getting lost or causing injury to yourself or others.

It is recommended to have your jewelry inspected by a professional jeweler at least once a year. They can check for loose gemstones, worn prongs, or any other potential issues. Regular inspections can help prevent further damage or loss of your precious pieces.

The appropriate action depends on the extent of the damage. For minor scratches, you can try using a specialized jewelry polishing cloth or a mild polishing compound. However, for more significant damage or repairs, it is best to take your jewelry to a professional jeweler who can assess and recommend the appropriate restoration methods.

Yes, it is generally advisable to remove your jewelry before applying perfume, lotions, or cosmetics. Chemicals present in these products can react with the metal and gemstones, causing discoloration or other forms of damage. It is best to apply these products, allow them to dry, and then put on your jewelry.

It depends on the type of gemstone. Some gemstones are not suitable for ultrasonic cleaning, as the vibrations may cause fractures or damage. Soft gemstones, porous gemstones, and those with treatments or coatings should generally not be cleaned in an ultrasonic cleaner. It is recommended to consult a professional or refer to the specific care instructions for each gemstone.

Pearls are delicate and require special care. Avoid exposing them to chemicals, including perfumes and hairsprays. After wearing pearls, gently wipe them with a soft, clean cloth to remove any oils or residue. Store them separately from other jewelry to prevent scratching. It is also recommended to restring pearl necklaces every few years to ensure the thread remains strong.

To avoid scratches, store them individually in the soft pouch or ziplock.
Keep it dry. The fastest way for your jewellery to tarnish is by contact with moisture and liquid. This includes spritz of perfume, putting on lotion, and sweating with your jewellery on - this will vary from person to person.
Get your jewellery wet? Wipe and dry them off straight away!
After use, clean your jewellery with a soft cloth to remove dirt or dust build up.

All our gold pieces are made with stainless steel / sterling silver base and plated with 18k gold.

Stainless steel:
- 316L stainless steel ; it is a medical grade stainless steel (same as those being used in body piercings and medical
instruments)
- anti-oxidation ; jewellery remains discoloured during long-wearing
- no plating ; entirely made of stainless steel
- can be worn into shower but could lose its shine over time

Sterling silver:
- 925 sterling silver
- hypoallergenic ; sterling silver does not contain metal additions that can cause an allergic reaction
- great for sensitive skin
- can oxidise over time

It will not tarnish. However, all gold plated pieces will naturally fade as the gold will wear off and eventually reveal the base metal.